1. The dealer fills out the claim form (for damages) with the help of the user.

  2. The retailer submits the form including the cost estimate to LEASE A BIKE.

  3. When the confirmation of the cost estimate has been received by the dealer, the repair can begin.

  4. The dealer submits the invoice to LEASE A BIKE.

  5. LEASE A BIKE checks the invoice and releases it for payment.

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