Frequently Asked Questions (General)

In this section, you will find answers to most questions concerning LEASE-A-BIKE and Bike Mobility Service.

33 articles in this collection
Written by Simon Fangmann and Support

Which order code do I use for an additional company bike?

I already have a service record and would like to choose another one.

Written by Support
Updated over a week ago

What is “Bike Mobility Services“?

Written by Support
Updated over a week ago

General questions

Procedure: leasing for employees

In case that you know your contact person in the company for the company bike leasing.

Written by Support
Updated over a week ago

Can I lease bike accessories as well?

Many accessories can also be leased.

Written by Support
Updated over a week ago

Does the purchase of a company bicycle at the end of the leasing contract give rise to a monetary advantage?

Written by Support
Updated over a week ago

0.25% rule for leasing bikes (GER)

Written by Support
Updated over a week ago

Verify your E-Mail Adress

Written by Simon Fangmann
Updated over a week ago

How do I change the language settings in the platform?

Written by Support
Updated over a week ago

User setting email notification

Every user (except Admin) has the possibility to choose which emails he or she wants to receive.

Written by Support
Updated over a week ago

Registration link expired

I cannot register because the link has expired.

Written by Support
Updated over a week ago

How to create/invite company employees

It is very easy to invite employees to the LEASE A BIKE portal.

Written by Support
Updated over a week ago

How can I download the BMS desktop app?

Our desktop app for Windows and Mac - so that everything runs smoothly for our customers.

Written by Support
Updated over a week ago

I don't see any checkboxes or other fields

What you can do if the portal is displayed incorrectly:

Written by Support
Updated over a week ago

What is the difference between "Forbid user to create new contracts" and "Deny user to use our services"?

In some cases it is necessary to block employees or users for the system or to delete them from the system.

Written by Support
Updated over a week ago

What can Microsoft users do if they don't get emails?

I do not receive e-mail from the BMS platform.

Written by Support
Updated over a week ago

How can the budget be increased individually for an employee?

Written by Support
Updated over a week ago

About our all-round-protection

What is the insurance company?

PROTECT A BIKE insures every bicycle with Allianz SE

Written by Support
Updated over a week ago

What is a service package?

Customers can choose between basic, standard and premium insurance packages.

Written by Support
Updated over a week ago

What are the requirements for theft insurance?

When does the theft insurance take effect?

Written by Support
Updated over a week ago

What does the “e-bike leasing protection“ include?

The e-bike leasing protection offers comprehensive benefits at low monthly cost.

Written by Support
Updated over a week ago

How to deal with accessories in case damage or theft?

What happens if accessories are damaged and need to be replaced?

Written by Support
Updated over a week ago

How is the all-round protection selected?

The customer must tell an insurance package to the dealer before ordering the bicycle.

Written by Support
Updated over a week ago

How does an UVV-Check work?

Written by Support
Updated over a week ago

What is the “mobility warranty“?

In the event of damage, we guarantee the maintenance of mobility.

Written by Support
Updated over a week ago

Selecting a bike

How do I find participating dealer?

Here you will find all specialist dealers in your area.

Written by Support
Updated over a week ago

What restrictions exist in selecting the dealer?

At which bicycle dealers you can choose your bicycle:

Written by Support
Updated over a week ago

Are there any limitations in the choice of a company bicycles?

Which bikes you can choose:

Written by Support
Updated over a week ago

Can I get special bicycles besides the ones from the standard catalogue?

Written by Support
Updated over a week ago

Is there a maximum value which must not be exceeded?

This may cost the bicycle at the most in order to be selected as a leasing bicycle:

Written by Support
Updated over a week ago

Is there a minimum value that must be exceeded?

This must at least cost the bicycle in order to be selected as a leasing bicycle:

Written by Support
Updated over a week ago

about the leasing-companies

Is the leasing rate too high?

Written by Simon Fangmann
Updated over a week ago

Why should I lease a company bicycle?

The concept of bicycle and e-bike leasing for all employees!

Written by Support
Updated over a week ago

What are the benefits of e-bike- and bike-leasing?

These are the advantages of e-bike leasing and bicycle leasing:

Written by Support
Updated over a week ago