Frequently Asked Questions (General)

Which order code do I use for an additional company bike?

What is “Bike Mobility Services“?

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General questions

Procedure: leasing for employees

In case that you know your contact person in the company for the company bike leasing.

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Can I lease bike accessories as well?

Many accessories can also be leased.

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Does the purchase of a company bicycle at the end of the leasing contract give rise to a monetary advantage?

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0.25% rule for leasing bikes (GER)

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Verify your E-Mail Adress

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How do I change the language settings in the platform?

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User setting email notification

Every user (except Admin) has the possibility to choose which emails he or she wants to receive.

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Registration link expired

I cannot register because the link has expired.

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How to create/invite company employees

It is very easy to invite employees to the LEASE A BIKE portal.

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How can I download the LAB desktop app?

Our desktop app for Windows and Mac - so that everything runs smoothly for our customers.

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I don't see any checkboxes or other fields

What you can do if the portal is displayed incorrectly:

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What is the difference between "Forbid user to create new contracts" and "Deny user to use our services"?

In some cases it is necessary to block employees or users for the system or to delete them from the system.

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What can Microsoft users do if they don't get emails?

I do not receive e-mail from the BMS platform.

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How can the budget be increased individually for an employee?

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About our all-round-protection

What is the insurance company?

PROTECT A BIKE insures every bicycle with Allianz SE

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What is a service package?

Customers can choose between basic, standard and premium insurance packages.

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What are the requirements for theft insurance?

When does the theft insurance take effect?

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What does the “e-bike leasing protection“ include?

The e-bike leasing protection offers comprehensive benefits at low monthly cost.

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How to deal with accessories in case damage or theft?

What happens if accessories are damaged and need to be replaced?

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How is the all-round protection selected?

The customer must tell an insurance package to the dealer before ordering the bicycle.

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How does an UVV-Check work?

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What is the “mobility warranty“?

In the event of damage, we guarantee the maintenance of mobility.

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Selecting a bike

How do I find participating dealer?

Here you will find all specialist dealers in your area.

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What restrictions exist in selecting the dealer?

At which bicycle dealers you can choose your bicycle:

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Are there any limitations in the choice of a company bicycles?

Which bikes you can choose:

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Can I get special bicycles besides the ones from the standard catalogue?

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Is there a maximum value which must not be exceeded?

This may cost the bicycle at the most in order to be selected as a leasing bicycle:

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Is there a minimum value that must be exceeded?

This must at least cost the bicycle in order to be selected as a leasing bicycle:

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about the leasing-companies

Is the leasing rate too high?

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Why should I lease a company bicycle?

The concept of bicycle and e-bike leasing for all employees!

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What are the benefits of e-bike- and bike-leasing?

These are the advantages of e-bike leasing and bicycle leasing:

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